Guest reviews of Edgewater Hotel And Conference Center Gatlinburg
Here you can find verified reviews our users posted on this website
Andrea
3 months ago
The location is perfect for walking to attractions. The elevators were slow, which can be frustrating at times.
Theodore
4 months ago
Location is perfect, close to shops and restaurants. Parking is a challenge with tight spaces. Overall a solid stay.
Trevor
6 months ago
Well-suited match for spending the night in Gatlinburg with high value for money. Beds were comfy.
Richard
7 months ago
Perfect location, just a short walk to everything, and the free breakfast hit the spot—loved the eggs! The room was spacious, but cleanliness was a concern, with crumbs in the bed and a shower curtain that raised eyebrows. The elevators? Definitely need an upgrade; waiting felt endless. The pool area was nice and the staff kept the breakfast refreshed. A cozy getaway with great access, but a little more attention to detail would make it shine brighter.
Ian
7 months ago
Great location, friendly staff, and clean rooms.
Nicholas
7 months ago
The bed was incredibly comfortable, providing a restful night's sleep. The room was clean, but the bathroom was quite tiny—little space for toiletries. Noise levels were pleasantly low, allowing for tranquility despite being in a busy area. Temperature control was decent, though the AC could have been more effective. I appreciated the refreshing scent in the lobby which set a welcoming tone. Easy access to the underground parking made getting around quite convenient. Breakfast was great, offering a nice variety. Just a note: the elevator took a while on busy days, which could be frustrating.
Edward
8 months ago
Edgewater Hotel offers a fantastic location just steps away from downtown Gatlinburg. The warm and attentive staff made our stay memorable, ensuring we felt welcomed despite the busy season. The cozy pool area and firepit added to the charm, perfect for relaxation after a day of exploring.
Anthony
9 months ago
Great location and helpful staff. Long wait for elevators and noise at night.
James
9 months ago
Our family had a fantastic time exploring Gatlinburg's attractions, such as Ripley's Aquarium and Ober Gatlinburg. The aquarium allowed us to dive into an underwater wonderland, while Ober Gatlinburg provided a hub of activities, including shops, eateries, and an ice rink.
For dads, it would be great to have more interactive children's activities in the hotel.
Sarah
9 months ago
I sank into the comfiest beds after a day of fun! The hotel's stunning decor made every corner a joy to explore. Plus, the indoor and outdoor pools were an absolute blast to unwind in!
Would recommend! ❤️🌟
Cecil
9 months ago
Location is key. Perfect access to everything. The convenience of walking and the trolley is invaluable. Rooms impress—spacious and spotless. The pool is a gem; it allowed kids to unwind while parents enjoyed relaxation in the hot tub. Staff provided exceptional service. Breakfast was thoughtful, catering to all ages—from cereal to cottage cheese. the elevators are slow during peak times, a minor inconvenience. Parking? Limited and narrow, so consider your vehicle size carefully. A minor issue with the shower curtain was resolved promptly. I'd suggest more grab-and-go options at breakfast. Despite a few hurdles, the experience was enjoyable. I see potential here and would return.
Derek
10 months ago
The lack of elevators was a nightmare. Just two for the whole hotel made every trip feel like a frustrating wait. Plus, with the stairs almost hidden, it felt unsafe—especially in case of an emergency. Really disappointing!
Hugo
10 months ago
Charming hotel, charming location with a very clean pool area featuring a delightful mural and convenient access to downtown attractions.
Archibald
11 months ago
The location was fantastic, right in the heart of Gatlinburg, making it easy to walk everywhere we wanted to go. The staff were friendly and the complimentary breakfast was a nice touch. We really appreciated the clearly communicated processes for room cleaning and fresh towels. there were a few things that let the experience down. The room itself was a bit outdated, with old TV sets and the bathroom could use a new showerhead as it was leaking. The beds were quite squeaky, which made for a restless night's sleep. I also had an unpleasant encounter with a cockroach by my room door, which was not ideal, to say the least. The musty smell in the rooms was also a bit off-putting. Despite these issues, the stay was decent and affordable. The housekeeping staff were courteous, but some upgrades and renovations would definitely enhance the overall experience.
Susan
11 months ago
Just a short walk to all the cute shops and restaurants our stay was so convenient with a stunning riverside view and easy access to attractions like the Amazing Mirror Maze and Ripley's Aquarium of the Smokies all within a kilometer means you can truly soak in the sights of Gatlinburg without worrying about terrible traffic making our days filled with adventure and exploration the breakfast was filling and the staff was super friendly and helpful but the pool area felt too small and the elevators could be more accommodating.
Edward
1 year ago
A mix of stairs and escalators will get you to the shops, offering a break from the city chaos. Discovering new eateries and enjoying the scenic village are highlights. I was entertained by the various events hosted at Baskins Square.
The creepy haunted house music in the parking garage was a bit too much.
Ruth
1 year ago
The views from the balcony are awesome! The fireplace adds a cozy touch, and the pool is perfect for a cool dip.
The hotel is showing its age.
Louis-Philippe
1 year ago
The kids had a blast with the rides and games all around. The staff made the place feel super welcoming and friendly.
It wasn't cheap, but considering the fun, it worked out fine.
Lawrence
1 year ago
Great value for the cost. Conveniently located near all the attractions, with a stunning river view. Free breakfast with a variety of options. The staff was friendly and helpful, and the indoor/outdoor pool was a hit with the kids.
The hotel is quite dated, with issues like water pressure in the shower. Parking can be challenging due to limited spaces.
Cynthia
1 year ago
We hit up Ripley's Aquarium and it was insane , like an underwater party! Then we shredded some gnar at Ober Gatlinburg with ice, skating and shopping. Perfect for a young, wild crew!
Just wish they had a sick rooftop bar for late, night hangs and dancing.
Eileen
1 year ago
I had a fantastic time staying at a hotel in a mountainside suite with a jacuzzi and fireplace. The location was perfect, close to attractions and dining. The friendly housekeeping staff and convenient check-in/out added to the wonderful experience. I'll recommend this hotel.
James
1 year ago
i had a great experience staying at Edgewater Hotel And Conference Center. the room and location were fantastic. the breakfast was very nice and the dining area was really clean. the hotel staff did a fantastic job of keeping us supplied with towels and soap. the indoor/outdoor swimming pool was phenomenal, with 2 hot tubs and a large pool deck. the staff were extremely friendly and knowledgeable of the area.
All was good 😊
Jack
1 year ago
Great location and friendly staff. Limited parking and slow elevators.
Kenneth
1 year ago
loved the super comfy bed and balcony views. the staff was friendly and even let us check in early. the garage parking was a plus, and the heated pool and hot tubs were fantastic.
Stephen
1 year ago
Great location, indoor/outdoor pool, nice lobby, included breakfast, helpful staff.
Felt right at home, no complaints whatsoever.
Robert
1 year ago
The location was fantastic, just a short walk from various attractions. Parking was convenient and the room was clean and comfortable. Breakfast had a good variety and the staff were friendly. The balcony provided a nice view of the surrounding area.
There were some cleanliness issues, like stains on the bedding and curtains, as well as algae in the pool area. The front desk staff could have been more welcoming.
Alan
1 year ago
The staff at this hotel really went above and beyond to provide excellent customer service. They were incredibly flexible and helpful, making my stay stress-free. The location is perfect, set back from the main road to minimize traffic noise but still within walking distance to all the attractions. The hotel offers a range of amenities, including Wi-Fi, a fitness center, and both indoor and outdoor swimming pools. The room was clean and comfortable, and I especially enjoyed the balcony with its lovely view.
The bed was a bit too hard for my liking.
Good
